Blocked drains are a nightmare, and they are a problem you want to solve straight away. Everybody hates the smell, and water might not be draining away from the sink, or it could be backing up in the toilet or shower. So, you need to get in touch with drainage experts right away.
Most drainage companies are going to provide you with several ways you can contact a member of their team. This applies whether you want to have your questions answered or you wish to book an appointment with an engineer. But, some ways will be quicker than others, which is what you are going to need to know in the event of an emergency. So, let’s take a look at the ways you can contact drainage experts.
Reputable drainage companies are going to have a website. This should provide you with a lot of details on the services they offer. Indeed, if you are happy with the information given to you, you will want to book an appointment straight away. Indeed, this is going to be the case if you have something like a blocked drain that you want help with immediately.
In particular, drainage experts will give you a way to book an appointment online. This will consist of filling out some details and forms online. For example, this is a service that FS Drainage offers its customers. You will receive a confirmation of your appointment, and you can arrange a time that suits you. Then, you can track the engineers to know where they are in real time.
Call the Team
Another option you will always have is calling the team. Some people refer to speak to a customer service representative over the phone so that they can get a quick response and be certain the appointment is booked. What’s more, it gives you a chance to ask any questions you may have in advance.
Something you should think about is that if you are on a budget, certain numbers are going to cost money to phone. In particular, you might want to stick to drainage companies that have 0800 and 0808 numbers, as they tend to be free to call.
Use Online Chat
There are some companies that realise customers want quick answers. They do not have all the time in the world to wait around for drainage experts to get back to them. So, in order to provide the type of customer service people are looking for, they provide an online chat function. This means that you will get an almost instant answer.
Indeed, online chats are easy to use. They are often located at the bottom of the page and allow you to enter some basic details. In particular, you can see how long you will have to wait for an answer. This can be a good idea if there has been an emergency and you need to know something straight away.
Sending an Email
If you are someone that does not like to call companies, there can also be the option to send an email. This is going to allow you to ask questions or ask for an appointment. Note that some companies can be quick when they are answering emails. For example, you might get a response the same day. However, you also have to acknowledge that sending an email can take time. So, the team might not answer you as quickly as you want to.
Therefore, you should know that sending an email to a drainage company can be unpredictable. This is particularly true if there has been an emergency and you are looking for a quick response. Look for a company that offers a timeline of when you can expect them to answer. For instance, some say that a member of your team will respond to your email within 24 hours.